MENU

FAQ

HOW OFTEN AND HOW LONG ARE PREORDERS?

Preorders are generally run every 8-10 weeks. They are open for orders of our latest round of prints and reprints of previus print, bar the round that has just run, for 2 weeks. 

WHAT IS THE TURNAROUND TIME OF PREORDERS?

Preorders take between 6-8 week to arrive to OTY Headquarters after close of each round. 

WHAT IS THE PROCEEDURE IF RETAIL ITEMS ARE IN THE SAME ORDER AS A PREORDER?

If retail items are ordered in the same order as preorder, and only one charge of shipping is paid, the order will only be sent in one parcel when the preorder items are ready and sent.

WHAT IS THE RETURN POLICY OF OTY FABRIC NZ?

Items that are faulty must be returned in unused and original condition within 30 days of recieving. Please discuss this with us before returning. Upon discussion, you will be advised on the return procedure. Faulty items and items not from your order will be returned to OTY Headquarters at our cost for shipping. We do not offer refunds or exchanges on used items, or change of mind items.

We are currently closed for stocktake and will be back Sunday 10th October 2021 at 8pm